Legal

Privacy policy

ALV (referred to as “ALV”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (‘APPs’), where applicable.

  1. What personal information we collect

We may collect personal information that is reasonably necessary for our business and construction activities. Depending on how you interact with us, this may include:

  • your name and contact details;

  • residential, postal or business address;

  • information provided through enquiries, applications, contracts and correspondence;

  • information relating to construction projects, properties and services;

  • information relating to clients, suppliers, contractors, consultants and other project participants;

  • payment and invoicing information;

  • information required to manage our business relationships;

  • website, device and technical information, including IP address, browser type and website activity; and

  • any other personal information you voluntarily provide to us or that we are otherwise lawfully permitted to collect.

We generally collect personal information directly from you. We may also collect information from authorised representatives, contractors, suppliers, consultants, project participants, publicly available sources and other persons where reasonably necessary for our business activities

  1. How we use your personal information

We may collect, hold, use and disclose personal information for purposes including:

  • responding to enquiries and requests;

  • providing and managing our construction and related services;

  • managing contracts, projects and business relationships;

  • communicating with clients, suppliers, contractors and other project participants;

  • processing payments and invoices;

  • managing accounts and records;

  • complying with legal, regulatory, contractual and insurance requirements;

  • protecting our business, property, systems and people;

  • managing risks, disputes and legal claims;

  • improving our website and services; and

  • sending marketing communications where permitted by law.

We will generally only use or disclose personal information for the purpose for which it was collected, for a related purpose that would reasonably be expected, or where otherwise permitted or required by law.

  1. Website, cookies and analytics

When you use our website, we may automatically collect technical information such as your IP address, browser type, device information, pages viewed and website interactions.

We may use cookies and similar technologies to operate, secure and improve our website and to understand website usage.

Where third-party analytics or other technologies are used, those providers may collect or process information in accordance with their own privacy policies.

  1. Disclosure of personal information

We may disclose personal information where reasonably necessary for our business activities to:

  • our employees and authorised representatives;

  • contractors, subcontractors, suppliers and consultants;

  • professional advisers, including legal, accounting and insurance advisers;

  • information technology, hosting, cloud, communications and other service providers;

  • financial institutions and payment service providers;

  • government agencies, regulators, courts or law enforcement bodies where required or permitted by law; and

  • parties involved in a proposed or actual sale, merger, acquisition or restructuring of our business.

We do not sell personal information.

We will take reasonable steps to ensure that third parties receiving personal information handle it appropriately and in accordance with applicable privacy obligations.

  1. Overseas disclosure

Some of our service providers may store or process personal information outside Australia. Where we disclose personal information to an overseas recipient, we will take reasonable steps to comply with applicable privacy laws, including the requirements relating to overseas disclosures.

Information about the countries in which our service providers operate may be provided on request or included in this Privacy Policy where practicable.

  1. Sensitive information

We do not generally seek to collect sensitive information. Where sensitive information is collected, we will only collect, use or disclose it where permitted or required by applicable law and, where required, with your consent.

  1. Security of personal information

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Access to personal information is limited to people who reasonably require it for their work or our business activities.

No method of electronic storage or transmission is completely secure. We cannot guarantee absolute security, but we regularly consider and, where appropriate, update our security practices.

  1. Retention of personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required or permitted by law.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to any applicable legal, contractual, insurance or record-keeping requirements.

  1. Access and correction

You may request access to personal information we hold about you and may request that inaccurate, incomplete or out-of-date information be corrected.

Requests should be made using the contact details below. We may need to verify your identity before processing a request.

In certain circumstances, applicable privacy laws may permit or require us to refuse access or correction. If this occurs, we will explain the reasons where we are legally permitted to do so.

  1. Privacy complaints

If you believe we have mishandled your personal information, you may make a privacy complaint using the contact details below.

We will investigate and respond to privacy complaints within a reasonable period and in accordance with applicable privacy laws.

If you are not satisfied with our response, or your complaint is not resolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator.

  1. Data breaches

If we become aware of a data breach involving personal information, we will assess and respond to the incident in accordance with applicable laws, including the Notifiable Data Breaches scheme where applicable.

  1. Direct marketing

Where permitted by law, we may use your personal information to provide information about our services, projects or business activities.

You may opt out of receiving direct marketing communications at any time by using the unsubscribe facility provided or contacting us using the details below.

  1. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend that you review the privacy policy of any third-party website you visit.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, information-handling practices or applicable laws.

The current version will be published on our website with its effective date.

  1. Contact us

If you have a question, request or complaint regarding privacy or the handling of your personal information, please contact:

Privacy Officer – Vanessa Nguyen
ALV Development Group Pty Ltd ACN 693 856 594693 856 594693 856 594
Suite G 01/5 Murray Rose Ave
Sydney Olympic Park NSW 2127
Email: info@alv.com.au
Phone: 1300 757 034